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Step 1: |
Click the"Continue" button at the bottom of the screen. |
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| Step 2: |
The next page will automatically download and run the remote assistance application. Select an agent from the list by double clicking his or her name. ( You maybe prompted to run an activeX component if this fails please click the link do download manually) |
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| Step 3: |
Your support representative will chat with you online to obtain the details of the problem. |
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| Step 4: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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| Step 5: |
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time by closing the application down in the bottom right coner of your screen. |
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