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TotalTek Solutions, located in beautiful Phoenix, Arizona, prides itself on our technology expertise. But, we know our people make the difference. TotalTek employees are encouraged to take pride in and ownership of the customer satisfaction they generate TotalTek knows our value is based on our ability to free up your time. Giving one less concern to worry about means you ow have more time to do what YOU do best. For business owners and IT decision makers alike, TotalTek Solutions can step in and serve as our virtual technology team or supplement an overworked staff.
TotalTek Solutions, LLC offers professional Planning, Design, Implementation and Management Services for all your IT needs. Our staff has provided our PDIM services to companies ranging in size from 5 employees to Fortune 500. Our experience includes Cable Infrastructure, Database Development and Tuning, WAN and LAN Network Design, Phone Systems, Voicemail, VoIP, Internet Access, Mail and Messaging, IT Security Design , Backup Planning and Design, network printing and specialized Medical and Dental Applications.
ADVANTAGES TO TOTALcare
Each TotalTek client will have a customized technology support and maintenance program designed for their special needs. Our certified technical support staff will provide complete documentation and keep your computing environment functioning at optimal levels. Our services can also cover you in case of a technical emergency.
Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How It Works:
| Step 1: | Click the"Continue" button at the bottom of the screen. |
| Step 2: | The next page will automatically download and run the remote assistance application. Select an agent from the list by double clicking his or her name. (You may be prompted to run an activeX component, if this fails please click the link to download manually) |
| Step 3: | Your support representative will chat with you online to obtain the details of the problem. |
| Step 4: | With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
| Step 5: | You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time by closing the application down in the bottom right coner of your screen. |
8:30AM - 5:00PM MST Monday - Friday
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